Terms & Conditions 

The content of this website is provided by Aesthetic Allure for general guidance only. 

Throughout the site, the terms “we”, “us” and “our” refer to Aesthetic Allure. Aesthetic Allure offers this website, including all information, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

The information and any prices displayed on this site are current at the time of issue but may change at any time. All care has been taken that information on this site is correct. Aesthetic Allure employees nor associates do not accept any liability for errors or omissions contained in this site.

Whilst the information on this website is intended to be of general assistance, it is not intended as providing professional advice to any person or organisation. You should make your own enquiries as to the appropriateness and suitability of the information on this site for your own circumstances.

The Therapeutic Goods Association Guidelines have significantly transformed the advertising landscape within the cosmetic industry, particularly concerning prescription medications. We encourage you to visit the TGA website for detailed information about these changes and their implications for you as a consumer.

At Aesthetic Allure, we stand out by strictly adhering to the TGA Guidelines and placing a strong emphasis on customer-focused. Your satisfaction is our top priority, and we strive to ensure every interaction and treatment aligns with your expectations while maintaining the highest standards set by the TGA. For personalized advice and to discuss how we can meet your aesthetic goals within the framework of these regulations, please book a consultation with us. Your beauty and well-being are our top priorities, and we’re here to guide you every step of the way, ensuring a safe, satisfying, and informed experience.

A non-refundable deposit of up to $100 is required for all consultations and bookings. This deposit will be deducted from the total cost of your treatment package. 

Patients seeing Dr. Alexander Ha for any consultation will incur a deposit of up to $500, depending on the treatments selected. This deposit will be deducted from the total cost of your treatment package.

Full payment is required on the day of treatment, including treatment packages and bundles. We have several payment options available (Zip, Afterpay), with Eftpos being preferred. Treatment packages cannot be split between more than one person. If any pre-payment is made and Aesthetic Allure medical practitioners determine that you are not suitable for treatment, a full refund/credit note will be made available.

Aesthetic Allure offers Pay As You Glow: Treatment Wallet as an optional system to support consistent treatment planning and ongoing care. This allows clients to contribute funds over time, which are held as treatment credit on their account for future use at Aesthetic Allure. It is designed to support a more structured and consistent approach to treatment planning.

Pay As You Glow: Treatment Wallet is not a payment plan, package or pre-purchase of treatments.

Treatment Credit

All payments are allocated to your personal Treatment Wallet and held as treatment credit.

These funds:

• Do not represent the purchase of any specific treatment or prescription-only product.

• Can be used towards eligible treatments following consultation and confirmation of clinical suitability.

• Remain on your account until used.

Using Your Wallet

Your wallet balance may be used towards eligible treatments at Aesthetic Allure. All treatments remain subject to consultation and individual clinical assessment. Treatment recommendations and decisions are based solely on what is clinically appropriate and safe for you.

Payments

Clients may nominate a weekly, fortnightly or monthly contribution amount. Payments are automatically debited through our secure payment system and allocated to your Treatment Wallet as treatment credit.

Annual Account Fee

An annual account-keeping fee applies to maintain your Treatment Wallet. The fee is charged when you join and again on the anniversary of the date your wallet was created.

This fee is separate from your treatment credit, is not added to your wallet balance and is generally non-refundable, except where required under Australian Consumer Law. The applicable fee will be disclosed before joining and before each annual charge.

Flexibility

At any time while your Treatment Wallet is active, you may:

• Adjust your contribution amount at any time.

• Pause your payments for up to 30 days.

• Cancel your Treatment Wallet at any time.

A minimum of two weeks’ notice is required for any pause or cancellation. Payments scheduled within this notice period will still be processed.

Cancelling your Treatment Wallet stops future payments only. Any remaining treatment credit will remain on your account for future use. Treatment Wallet credit is non-transferable and cannot be redeemed for cash.

Refunds and Account Use

Payments allocated to your Treatment Wallet are generally non-refundable and cannot be transferred to another person or redeemed for cash due to a change of mind.

Refunds may be considered where Aesthetic Allure determines that no clinically suitable treatment is available, or where a refund or other remedy is required under Australian Consumer Law.

Any approved refund will be limited to the applicable unused treatment-credit balance and will not include account-keeping fees already charged, except where required by law.

Nothing in these terms excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

Failed Payments

If a scheduled payment is declined or cannot be processed, Aesthetic Allure may attempt to process the payment again or contact you to arrange an alternative payment method.

Treatment credit will only be added to your Treatment Wallet once payment has been successfully received. Any fees charged by your bank or payment provider remain your responsibility.

Repeated failed payments may result in future contributions being paused or your Treatment Wallet being cancelled. Any existing treatment credit will remain available subject to these terms.

Clinic Closure or Change of Ownership

If Aesthetic Allure temporarily closes, relocates, changes ownership or restricts its services, existing treatment credit will remain recorded on your account. It may be used when eligible services resume or under any replacement arrangement offered by Aesthetic Allure.

If Aesthetic Allure permanently ceases trading or becomes insolvent, the treatment of unused treatment credit will be determined by the circumstances of the closure, any applicable insolvency process and Australian law. Aesthetic Allure does not guarantee that unused treatment credit will be refundable in these circumstances.

Nothing in this clause excludes any rights or remedies available under Australian Consumer Law.

Validity of Funds

Treatment credit remains available on your account until used and does not expire while Aesthetic Allure continues operating and can provide eligible treatments.

Clinical Integrity

Clinical recommendations are made independently of your Treatment Wallet balance and are based solely on what is clinically appropriate and safe for you.

Participation in Pay As You Glow: Treatment Wallet does not influence treatment decisions or clinical advice.

These terms and conditions apply to existing clients currently enrolled in Aesthetic Allure’s previous Pay As You Glow Skin Subscription model. This option is no longer available to new clients.

Overview

The Pay As You Glow Skin Subscription was designed as a structured treatment package, allowing treatments to be completed over time through scheduled payments. Subscriptions are set to be completed within 12 months and do not automatically renew.

Payments

Payments are processed via secure weekly or fortnightly credit card transactions. A minimum deposit of $250 is required to activate the subscription, with the remaining balance paid in instalments over the agreed term.

Upgrades

Your treatment plan can be adjusted at any time. Additional treatments may be added to your subscription, with payments updated accordingly or settled at the time of your appointment.

Cancellations

If you choose to cancel your subscription during the agreed term, future payments will be stopped. Any remaining scheduled treatments associated with the subscription will be forfeited, and payments made up to the date of cancellation are non-refundable.

Refunds & Suitability

If a treatment is deemed clinically unsuitable, a refund or credit may be considered at Aesthetic Allure’s discretion, in accordance with the Australian Consumer Law.

Account Use

Subscriptions are non-transferable and cannot be shared between individuals.

Clinical Integrity

All treatment recommendations are made independently and are based solely on what is appropriate and safe for you.

Prices quoted on the day of your treatment are valid for the time your practitioner discusses with you at the time of consultation and will be discussed before any services are rendered. Deposit payments are non-refundable, but will be deducted from your treatment package cost. Gift cards, vouchers, additional treatments, offers, and complimentary treatments are not redeemable for cash. Prices for our products or services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

A $20 referral credit is applicable to an existing client for all new referrals who undertake treatments with us (above $200 in total). These credits are available to use within a 12-month period and are not transferrable or redeemable for cash.

Cancellations within 48 hours of the scheduled appointment will result in the loss of your deposit. You will also lose the deposit if you fail to attend an appointment. For appointments rescheduled with more than 48 hours’ notice, your deposit payment will be transferred to secure your new appointment time.

These conditions may be waived in extraordinary circumstances and with direct communication with Aesthetic Allure. 

It is important to note that any medical procedure has no guarantee of results and outcomes. Every patient is different, and no treatment plan is an exact science. At Aesthetic Allure, we make every effort to ensure that your aesthetic outcome is achieved. However, we can never guarantee the results of the treatment provided. As a patient of Aesthetic Allure, you acknowledge that there is no guarantee for any procedure performed in the clinic. As the treatment and the use of the product and time have been provided, no refund will be provided by any consulting doctor/nurse/therapist. This is non-negotiable.

All faces are asymmetrical. Our doctors, nurses, and therapists will do their best to improve this. Follow-up appointments are vital in assessing the outcome of treatments and will be discussed in your consultation.

Treatments vary from patient to patient and we may not always be able to treat you for what you have made a booking for. It is at the discretion of the practitioner as to whether they believe the patient is suitable for the treatment presenting. Our patient’s safety is our primary concern, and we will not treat if the patient is unsuitable for the procedure.

A complementary review is offered 2 weeks post procedure. If you have any issues or concerns in the meantime, please call us on 0412 435 257 or email info@aetheticallure.com.au.

We reserve the right to cease the clinic-patient relationship at any time. In this case, the patient will be offered an alternative doctor or clinic to continue their treatments. Abusive, aggressive or any behaviour deemed inappropriate will not be tolerated

Please call us on 0412 435 257 or email info@aestheticallure.com.au. Messages sent to our Facebook or Instagram are not actively monitored. Please send all enquiries via phone or email to ensure they are attended to on a timely manner.

Virtual appointments are not to be recorded, shared, or published without prior consent from our clinic. All images, audio and video are the property of Aesthetic Allure.